Age and kids policy at Hyatt Regency San Antonio Riverwalk
Hyatt Regency San Antonio Riverwalk is an all-ages, family-friendly hotel. Children 17 and under stay free in a parent or guardian’s room; the minimum check-in age for the reservation holder is 18 with a government ID and credit/debit card.
In this guide
Who can check in
The reservation holder must be at least 18 years old and present a government-issued photo ID plus a credit or debit card at check-in.
If you plan to arrive late, the hotel emails check-in instructions and smart-lock details; front-desk staff are available 24 hours to assist with arrivals.
- Minimum check-in age: 18 (ID and card required)
- Front desk open 24 hours
- Late/overnight arrivals: email with instructions
| Item | Standard time / note |
|---|---|
| Check-in | 4:00 PM |
| Check-out | 11:00 AM (late checkout may incur a fee) |
| Late arrivals | Instructions emailed; staff available 24/7 |
Children and family policy
Hyatt Regency San Antonio Riverwalk is family-oriented. The hotel lists occupancy for children ages 0–17 and explicitly welcomes families.
Children 17 and younger stay free when using an existing parent or guardian’s room; sources describe kid-friendly amenities such as children’s menu items and availability of cribs/cots.
- Children 0–17: considered within family occupancy
- Children 17 and younger stay free in parent/guardian’s room
- Cribs/cots available on request (subject to availability)
| Topic | What to expect |
|---|---|
| Family rooms | Property offers family rooms and suites (see Rooms & Suites) |
| Children’s meals | Children’s menu options available in on-site restaurants |
| Pools | Rooftop pool is open to families (hours below) |
Pools and kids' access
The hotel’s heated outdoor rooftop pool is open to all guests, including families and children; it is described as the highest downtown rooftop pool with skyline and river views.
Pool hours and sundeck features are published by the hotel and third-party sources; there is no documented adults-only pool area.
- Rooftop pool hours: 6:00 AM–10:00 PM
- Sundeck amenities: loungers, tables, complimentary cabanas and seating
- A second small plunge pool/water feature is listed among the property’s pool facilities
| Pool Feature | Details |
|---|---|
| Main rooftop pool hours | 6:00 AM – 10:00 PM |
| Sundeck amenities | Loungers, cabanas, tables (complimentary) |
| Other water features | Plunge pool listed in property facilities |
Rooms, suites, and sleeping arrangements
The hotel’s Rooms & Suites collection includes Room, Room, Corner, Room, River View, Room (Alamo View), Room, Bathtub, Room (Shower), Room (High Floor), Suite (Riverbend), Regency, Suite, Atrium, Suite and Presidential Suite.
Many standard rooms and suites show River Walk or city views and can accommodate children using existing bedding; the Suite (Riverbend) includes a 1 King Bed and 1 Twin Murphy Bed which may suit small families.
- Ask about rollaway availability or cribs when you book (policies/charges vary by room and availability)
- Suite (Riverbend) includes 1 King Bed and 1 Twin Murphy Bed
- Regency, Suite and Presidential Suite offer larger living/dining space for families
| Room type (examples) | Notes |
|---|---|
| Room (Alamo View) | 1 King Bed or 2 Queen Beds; views toward Alamo/river |
| Room, River View | 1 King Bed or 2 Queen Beds; river/city views |
| Suite (Riverbend) | 1 King Bed and 1 Twin Murphy Bed — extra sleeping option |
Dining, meal plans and children
The hotel is not all-inclusive; room rates do not include meals or drinks. On-site dining options serve breakfast, lunch, dinner, snacks and drinks across multiple venues.
Restaurants such as Q Kitchen | Bar, On the Bend Oyster Bar & Lounge, Mad Dog's British Pub, Bier Garten Riverwalk and MKT. PLACE are family-friendly; Q Kitchen | Bar serves full breakfast and lists weekday happy hour times.
- Breakfast is available for an additional fee (Q Kitchen | Bar and MKT. PLACE)
- Children’s menu items are available at on-site restaurants
- Reservations usually not required for casual dining; private dining/meeting rooms accept reservations
| Venue | Typical service |
|---|---|
| Q Kitchen | Bar | Breakfast/Lunch/Dinner (6:30 AM–12:00 AM); full breakfast available |
| On the Bend Oyster Bar & Lounge | Seafood and drinks (12:00 PM–12:00 AM) |
| MKT. PLACE | Grab-and-go items, coffee (6:00 AM–12:00 AM) |
Charges, deposits, pets and accessibility
A deposit is required at booking based on the rate or promotion. The hotel operates cash-free and accepts major credit/debit cards; Apple Pay or Samsung Pay may be accepted at departure only.
Dogs are allowed (not other pets) with limits and fees; service animals are exempt. The property provides a range of accessibility features and accessible guest bathrooms and entrances.
- Deposit: required to guarantee reservation (amount depends on rate/promotion)
- Pets: dogs only, up to 2 per room, each up to 50 lbs; pet fee and deposit apply; service animals exempt
- Accessibility: wheelchair-accessible paths, registration desk, assistive listening devices, accessible rooms and bathrooms
| Item | What to expect |
|---|---|
| Parking | Self and valet available for additional nightly fees |
| Destination fee | Daily fee covers select benefits (amount varies by date/source) |
| Payment types | Major credit/debit cards accepted; cash not accepted |
